Shipping policy
KASED — SHIPPING POLICY
Last updated: 13 October 2026
At KASED, we aim to provide a reliable and transparent delivery experience. This policy explains our shipping locations, costs, estimated delivery timeframes and how we handle shipping enquiries.
1. Shipping Locations
KASED currently offers shipping to eligible addresses within Australia.
International shipping is not currently available through our online checkout.
We may expand our delivery services to additional countries in the future.
Certain remote or difficult-to-access Australian locations may require additional delivery arrangements. If we are unable to deliver to your address, we will contact you to discuss available options and provide an appropriate refund if the order cannot be fulfilled.
2. Shipping Costs
Our current standard Australian shipping rate is AUD $29.99 per order, unless a different amount is displayed at checkout.
The final shipping cost will be clearly displayed before you complete your purchase.
Any applicable promotional shipping offers will be reflected at checkout.
3. Estimated Delivery Timeframes
The current estimated delivery timeframe for the KASED 170 Display Cabinet is 25–40 business days from order confirmation.
This estimate applies to the KASED 170 only. For delivery timing information about other products, please contact contact@kased.com.au before placing your order.
Business days exclude weekends and public holidays.
The KASED 170 estimate accounts for order processing, international freight, customs procedures and domestic delivery.
Delivery times are estimates rather than guaranteed arrival dates. However, KASED remains responsible for meeting its obligations under Australian Consumer Law, including applicable obligations concerning timely delivery.
4. Order Processing and Fulfilment
KASED works with international manufacturing and fulfilment partners to supply selected products.
Products may be shipped directly from overseas facilities to the customer’s nominated Australian delivery address.
Orders may require preparation, packaging, export processing and freight scheduling before dispatch.
We will make reasonable efforts to keep customers informed of significant changes affecting their orders.
5. Shipping Methods
Depending on the product and delivery location, orders may be transported using a combination of sea freight, road freight and local delivery carriers.
Large display cabinets may require specialised freight handling.
The delivery method will depend on product dimensions, destination and carrier availability.
6. Order Tracking
Where tracking information is available, KASED will provide it by email once supplied by our fulfilment or delivery partner.
For some international freight services, tracking updates may be limited during ocean transit or customs processing.
If you have questions about your delivery status, please contact contact@kased.com.au with your order number.
7. Customs, Duties and Import Charges
Products may be dispatched from outside Australia and may pass through customs clearance.
Where KASED advertises delivery as inclusive of applicable import duties, taxes and customs charges, those charges are included in the agreed delivery arrangement.
Customers should not be required to pay additional undisclosed import charges for orders sold on that basis.
If a carrier or third party requests an unexpected payment, please contact KASED before paying so we can investigate and assist.
8. Delivery Addresses
Customers must provide a complete and accurate delivery address during checkout.
Please check your address carefully before placing an order.
If you notice an error, contact contact@kased.com.au as soon as possible.
We will attempt to accommodate address changes where practical, although changes may not be possible after dispatch.
Any additional charges arising from a customer-requested address change will be explained before being applied, where applicable.
9. Delayed Deliveries
Delivery may be affected by circumstances such as freight congestion, shipping schedules, customs clearance, weather conditions or carrier disruptions.
If we become aware of a significant delay, we will make reasonable efforts to inform affected customers and provide an updated estimate.
If your order has not arrived within the estimated timeframe, please contact our support team so we can investigate.
Nothing in this policy limits your rights or remedies under Australian Consumer Law, including where delivery does not occur within a reasonable time.
10. Damaged or Incorrect Deliveries
If your order arrives damaged, faulty or incorrect, please contact us as soon as reasonably possible.
Email: contact@kased.com.au
Where available, include your order number, a description of the issue and photographs of the product and packaging.
We will assess the matter and provide an appropriate remedy in accordance with Australian Consumer Law.
Photographs may assist our investigation but are not a condition of exercising statutory rights.
11. Large and Bulky Items
Some KASED products are large or bulky and may require additional care during delivery.
Customers should ensure that the nominated delivery location is reasonably accessible and that sufficient space is available to receive the product.
If special delivery arrangements are necessary, we will communicate these where reasonably possible.
Any material delivery restrictions or additional charges known before purchase should be disclosed before checkout.
12. Lost or Undelivered Orders
If tracking indicates that your order has been delivered but you have not received it, please contact us promptly.
We will investigate with the relevant fulfilment and delivery providers.
If an order is lost or not delivered, KASED will provide the remedies required by applicable Australian Consumer Law.
13. Returns and Refunds
For information about damaged products, faulty goods, refunds, cancellations and returns, please refer to our Return and Refund Policy:
https://kased.com.au/policies/refund-policy
14. Contact Information
For shipping questions, delivery updates or order assistance, please contact:
KASED
Email: contact@kased.com.au
Website: https://kased.com.au
Business location: Perth, Western Australia, Australia
Please include your order number when contacting us about an existing purchase.